Card Dealer Pro Customer Support Representative

Full Time
Remote / Haddonfield, NJ

CollX & Card Dealer Pro

CollX is changing the face of card collecting, bringing computer vision, machine learning, and other technology to the Hobby. We began by solving a very simple and age-old problem: helping collectors figure out what their cards are worth. The CollX app, launched in early 2022, enables anyone to snap a photo of a trading card, instantly ID it, and get the current market value. From there you can scan your collection, follow your friends, and buy, sell or trade with others. The app has quickly grown to more than 500,000 users, who have scanned 75 million cards in the first year!

Card Dealer Pro is another piece of software we built for professional dealers that allows them to rapidly document and price their cards and sell them across multiple marketplaces. This software can enable a store to not only sell online, but to sell in massive numbers. Our customers have reported that CDP has helped them to double their available inventory and revenue!


We are looking for a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. In this role, you will be responsible for assisting customers with technical issues, answering questions about our software, and providing excellent customer service.

Job Responsibilities:

  • Respond to customer inquiries via email, zoom, and chat in a timely and professional manner
  • Assist in creation & maintaining support documentation
  • Provide clear and concise instructions to customers on how to use our software
  • Collaborate with other team members in the organization to ensure customer feedback is heard

Job Requirements:

  • Strong customer service skills and a desire to help others
  • Excellent verbal and written communication skills
  • Experience or affinity with sports cards or “the hobby” is a plus
  • Familiarity with Zendesk or other customer support software is a plus
  • Ability to work independently and as part of a team
  • High school diploma or equivalent; some college education preferred

This is an entry-level position with opportunities for growth within the company. If you are passionate about providing excellent customer service and have experience with sports cards and/or software products, we encourage you to apply.

To apply, please fill out this form.

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